Browsing All Posts filed under »Uncategorized«

Customer Service Webinar for the Nicolet Federated Library System

August 18, 2011


I had the pleasure of being invited to turn my customer service presentation into a webinar for the Nicolet Federated Library System. Thanks to Jamie Matczak for the invitation and to the over 50 people who logged on to hear what I had to say. I have uploaded my presentation as well as the documents […]

AALL Customer Service Presentation

August 3, 2011


I had a great time presenting “Excellent Customer Service in the Law Library: Hold the Pickles” at the AALL 2011 Annual meeting in Philadelphia. The feedback I’ve received has been extremely positive, and it’s gratifying to know that law librarians are just as interested in customer service as librarians in other fields. Thanks, also, to […]

Customer Service Presentation and Documents from the ARSL Conference

October 18, 2010


I had a wonderful time in Denver at the Association of Rural and Small Libraries conference and my customer service presentation was a smashing success. I am fortunate to have a number of colleagues who are interested in implementing new customer service practices in their libraries. As requested, here are the documents I either used in my presentation or […]

Join Us for An Obscene Evening in the Library!

September 13, 2010


The El Dorado and Placer County Law Libraries have embarked on their first ever collaborative program. This Program, entitled “An Obscene Evening in the Library: Obscenity Law and Literature” is in honor of the American Library Association’s Banned Books Week and will explore the topics of obscenity law, censorship, and literary expression. Here are the […]

New Site for Information and Updates from the El Dorado County Law Library

September 3, 2010


Check back frequently for news and updates from EDCLL!