Customer Service Webinar for the Nicolet Federated Library System

Posted on August 18, 2011


I had the pleasure of being invited to turn my customer service presentation into a webinar for the Nicolet Federated Library System. Thanks to Jamie Matczak for the invitation and to the over 50 people who logged on to hear what I had to say.

I have uploaded my presentation as well as the documents and exercises I mentioned during the Webinar.

Please call or e-mail if you have any questions. I am always happy to talk about customer service!


NFLS Customer Service Webinar Powerpoint

Creating a Service Culture Exercise

Teach It! Art Exercise

Draft Vision of Great Customer Service Exercise

Systems in the Way Exercise

Code Red Sample

Code Green Sample



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