Browsing All Posts published on »August, 2011«

Customer Service Webinar for the Nicolet Federated Library System

August 18, 2011


I had the pleasure of being invited to turn my customer service presentation into a webinar for the Nicolet Federated Library System. Thanks to Jamie Matczak for the invitation and to the over 50 people who logged on to hear what I had to say. I have uploaded my presentation as well as the documents […]

AALL Customer Service Presentation

August 3, 2011


I had a great time presenting “Excellent Customer Service in the Law Library: Hold the Pickles” at the AALL 2011 Annual meeting in Philadelphia. The feedback I’ve received has been extremely positive, and it’s gratifying to know that law librarians are just as interested in customer service as librarians in other fields. Thanks, also, to […]