Browsing All Posts published on »October, 2010«

Customer Service Presentation and Documents from the ARSL Conference

October 18, 2010

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I had a wonderful time in Denver at the Association of Rural and Small Libraries conference and my customer service presentation was a smashing success. I am fortunate to have a number of colleagues who are interested in implementing new customer service practices in their libraries. As requested, here are the documents I either used in my presentation or […]